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Complaints

If you are not satisfied with the service you have received from please let us know. We have an internal complaints process and undertake to investigate any concerns promptly and fairly. You may contact us to make a complaint by phone, mail, or email to our Compliance Officer at complaints@harbourasset.co.nz

Harbour Asset Management is a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the former Ministry of Consumer Affairs (now MBIE). If you have made a complaint to us and it has not been resolved within 40 days or if you are dissatisfied with the proposed resolution, you can refer it to FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347257. FSCL will not charge a fee to any complainant to investigate or resolve a complaint. Further information can be found at www.fscl.org.nz.